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Tracking & Delivery
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
Why was my order divided into two or more packages?
Where is my order?
Why was my package returned?
Why there is no tracking updated?
Why is my order delayed?
Can you please help me to declare my parcel at a low price to avoid tariffs/customs fee?
Is it possible that there is a specific logistics channel to avoid tariff/customs fee?
Why can't provide an invoice?
Are there any additional fee?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Delivered but not received